1. Independent Service Provider
We are an independent home appliance repair and maintenance service provider. We are not an authorized service center, dealer, partner, franchise, or affiliate of any appliance manufacturer or brand. Any brand names mentioned on this website are used solely to describe the appliances serviced.
2. Service Booking
Customers can book repair services through our website, phone, or WhatsApp. Booking confirmation is subject to technician availability in the selected location.
3. Inspection & Diagnosis
A technician will inspect the appliance and provide a repair estimate before any repair work begins. Repair work will only proceed after customer approval.
4. Service Charges
Inspection/visit charges may apply even if the customer decides not to proceed with the repair after diagnosis. Final repair charges depend on the fault identified and the spare parts, if required.
5. Spare Parts
Replacement spare parts are chargeable unless otherwise agreed. Warranty on spare parts, where applicable, will be provided by the respective manufacturer or supplier according to their warranty terms.
6. Service Warranty
Any warranty provided applies only to the specific repair work performed by our technician and does not cover unrelated faults, accidental damage, misuse, water damage, electrical fluctuations, or normal wear and tear.
7. Customer Responsibility
Customers must ensure that the appliance is accessible and that accurate information regarding the issue is provided before the technician visit.
8. Payments
Payment is due upon completion of the approved service unless otherwise agreed in writing.
9. Limitation of Liability
Our liability is limited to the amount paid for the service provided. We shall not be responsible for indirect, incidental, or consequential losses arising from appliance failure.
10. Changes
We reserve the right to update these Terms & Conditions at any time without prior notice.
Cancellation & Refund Policy
Before Technician Dispatch
Customers may cancel their booking free of charge before the technician has been dispatched.
After Technician Dispatch
If the technician has already been dispatched, a standard inspection or visit charge may apply.
After Service Completion
Once the repair service has been completed and accepted by the customer, service charges are non-refundable.
Spare Parts
Charges for installed spare parts are non-refundable after installation unless covered under the applicable warranty.
Refund Processing
Approved refunds will be processed within 7–10 business days using the original payment method.
Important Disclaimer
We are an independent home appliance repair company. We do not represent, claim affiliation with, or act as an authorized service center for any appliance manufacturer or brand. All brand names, trademarks, and logos (if referenced) belong to their respective owners and are used solely for identification of compatible repair services.